Delivering Well-Managed Networks
Our People deliver the communication and responsiveness to engage with a client at a strategic as well as a tactical level. They bring the correct tools to bear and recommend solutions, rather than only implementing requests. Our staff is structured into teams and each provides the strengths and focus on their area, ensuring a project’s success. Service Delivery, Managed Services, Procurement, and Management all interact at the appropriate level with our clients to support the proper selection and use of management tools and processes to reduce risk and manage cost.
Our Tools include the Agility Management Platform (AMP) and collectively give our staff – or our client’s IT teams – the ability to manage an entire network from one central technology, significantly reducing support hours and reducing risk. AMP is the culmination of 10 years of executing support technology in the field and 20+ years of experience building, managing, watching, and repairing networks for 100s of client.
Our Experience drives everything from our hiring practices to the processes and strategies that serve our clients. That experience comes from 22 years of serving 100s of clients across every vertical, supporting technologies that touch every part of an enterprise. Nothing can replace the time and effort that goes into helping our clients succeed.
Our success at delivering well-managed networks for our clients over the last 20+ years is driven by three key elements: our People, our Tools and our Experience. Our ability to take perspective and “sit on the same side of the table” as our clients and use these elements in concert is what separates us from the traditional Managed Services firm.
The vested interest we take in serving our clients demands more than just good people, more than just great technology and more than time. It’s a service culture that is built through the shared experiences of our staff, our management and our company, leveraging best-in-class tools that were developed over many years of working together.