Help Desk Services staffed by Live, Local, Senior Network Consultants
Our help desk is staffed with live, local, Senior Network Consultants to directly serve a client’s Level 1 support issues or more extensive issues.
Our help desk can also be used to open a support tickets assigned to your primary consultant, who can address the issue or schedule it for their next visit. This is also true of our support voicemail system and our service form on the web.
To maintain a high level of service value on the help desk, all of our consulting staff is rotated into the help desk schedule. Because Senior Staff are picking up these calls, issues can be solved without escalation on a frequent basis. We can be reached 24×7×365, via phone, voicemail and a form on our website. When issues arise, they are escalated to your assigned consultant(s) for faster resolution.
Our help desk is:
- Staffed with live, local, Senior Network Consultants
- Available 24x7x365
- Responding in 30 Minutes or less